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Privacy Policy

Last Updated: March 2026

1. Introduction

Durva AI Private Limited ("we", "our", "us"), located at B-19 Sainik Colony, Sadulpur 331023, Churu, Rajasthan, India, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.durvaai.com) or use our services.

2. Information We Collect

We may collect the following information: your name, email address, phone number, company name, and any message you send through our contact form or WhatsApp. We also collect non-personal data such as browser type, device information, and IP address through cookies and analytics tools.

3. How We Use Your Information

We use your information to respond to your inquiries, provide our services, send project updates, improve our website experience, and communicate about new services or offers (only if you opt in). We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Protection

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings. Disabling cookies may affect some features of the website.

6. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp, Facebook, YouTube). We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies separately.

7. Your Rights

Under the Digital Personal Data Protection Act (DPDP) 2023, you have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at contact@durvaai.com.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

9. Contact Us

For any privacy-related questions, please contact us at: contact@durvaai.com

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Terms & Conditions

Last Updated: March 2026

1. Acceptance of Terms

By accessing or using the website and services of Durva AI Private Limited, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Services

Durva AI provides AI-powered solutions including website design & development, AI automation, AI-powered advertising, AI video editing, content creation, and custom AI solutions. The scope, timeline, and deliverables for each project will be discussed and agreed upon before commencement.

3. Payments

All project fees will be communicated upfront before work begins. We may require an advance payment (typically 50%) before starting a project. The remaining payment is due upon project completion and delivery. All payments are in Indian Rupees (INR).

4. Client Responsibilities

Clients are responsible for providing accurate information, content, and timely feedback required for project completion. Delays caused by late client responses may affect the project timeline.

5. Intellectual Property

Upon full payment, the client receives ownership of the final deliverables created specifically for their project. Durva AI retains the right to showcase completed work in our portfolio unless the client requests otherwise in writing.

6. Revisions

The number of revisions included depends on the chosen plan (Starter: 3, Professional: 5, Enterprise: Unlimited). Additional revisions beyond the plan limit may incur extra charges, which will be communicated in advance.

7. Project Cancellation

If a client wishes to cancel a project after work has commenced, any advance payment made is non-refundable. Partial deliverables completed up to the cancellation date will be provided to the client.

8. Limitation of Liability

Durva AI shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the total amount paid by the client for the specific project.

9. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Rajasthan, India.

10. Contact

For any questions regarding these terms, please contact us at: contact@durvaai.com

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Refund & Cancellation Policy

Last Updated: March 2026

1. Overview

At Durva AI Private Limited, we strive to deliver the best quality work. This policy outlines the terms for refunds and cancellations of our services.

2. Before Project Starts

If you cancel your project before any work has begun, you are eligible for a full refund of any advance payment made. Cancellation must be communicated via email to contact@durvaai.com.

3. After Project Has Started

Once work has commenced, the advance payment (typically 50%) is non-refundable as it covers the time and resources already allocated. If the project is cancelled mid-way, you will receive all deliverables completed up to that point.

4. Completed Projects

After final delivery and client approval, no refunds will be issued. We encourage clients to thoroughly review deliverables during the revision period to ensure satisfaction.

5. Dissatisfaction with Work

If you are not satisfied with the delivered work, we will work with you to make revisions within the scope of your plan. We are committed to ensuring your satisfaction and will make reasonable efforts to address your concerns.

6. Refund Processing

Approved refunds will be processed within 7-10 business days and returned to the original payment method.

7. Contact for Refund Requests

To request a refund or cancellation, please email us at contact@durvaai.com with your project details and reason for the request.

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Disclaimer

Last Updated: March 2026

1. General Information

The information provided on this website (www.durvaai.com) is for general informational purposes only. While we strive to keep the content accurate and up-to-date, Durva AI Private Limited makes no warranties or representations about the completeness, accuracy, or reliability of the information.

2. AI-Generated Results

Our services utilize Artificial Intelligence tools and technologies. While AI produces high-quality results, outcomes may vary based on input data, project complexity, and other factors. We do not guarantee specific results, rankings, or performance metrics unless explicitly agreed upon in a project contract.

3. Third-Party Tools

We may use third-party AI tools, APIs, and platforms in delivering our services. We are not responsible for any changes, outages, or limitations imposed by third-party providers that may affect our deliverables.

4. Website Availability

We do not guarantee that our website will be available at all times without interruption. We may experience downtime for maintenance, updates, or due to factors beyond our control.

5. External Links

Our website may contain links to external websites. These links are provided for convenience only. Durva AI does not endorse or take responsibility for the content, privacy policies, or practices of any third-party websites.

6. Professional Advice

The content on this website does not constitute professional, legal, or financial advice. For specific advice related to your business needs, please consult appropriate professionals or contact us directly for a consultation.

7. Limitation

In no event shall Durva AI Private Limited be liable for any loss or damage arising from the use of this website or our services beyond the amount paid for the specific service in question.

8. Contact

For any questions about this disclaimer, please contact us at: contact@durvaai.com